In large organizations the functional level of management is also known as the _____ of management.

Question 1

1.

To determine an organization’s missions and goals, managers must first _____.

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perform a SWOT analysis

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apply the Five Forces Model

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define its business

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develop a long-term plan

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develop a short-term plan

4 points

Question 2

1.

There has been a rapid increase in the percentage of population of a third-world nation switching to cellular technology in recent years. A major multinational telecommunication services company decides to take advantage of this change and plans to setup industry in the country with the intention of dominating the country’s telecommunication market. This is an example of a _____.

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divisional-level strategy

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departmental-level strategy

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functional-level strategy

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corporate-level strategy

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business-level strategy

4 points

Question 3

1.

In large organizations the functional level of management is also known as the _____ of management.

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business level

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corporate level

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divisional level

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departmental level

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top level

4 points

Question 4

1.

_____ are composed of simplistic and often inaccurate beliefs about the typical characteristics of particular groups of people.

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Ideals

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Stereotypes

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Values

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Concepts

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Perceptions

4 points

Question 5

1.

Sexually oriented remarks about one’s physical appearance is an example of:

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hostile work environment sexual harassment.

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low gender egalitarianism.

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quid pro quo sexual harassment.

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reverse discrimination.

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the glass ceiling effect.

4 points

Question 6

1.

Which of the following is an aim of distributive justice within an organization?

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To ensure that all members of an organization receive identical or similar outcomes

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To ensure that women consistently earn more than men

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To use fair procedures to determine how to distribute outcomes to organizational members

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To provide favorable outcomes to traditionally oppressed groups

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To ensure that outcomes are not distributed based on a person’s personal characteristics like race or age

4 points

Question 7

1.

The term _____ alludes to the invisible barriers that prevent minorities and women from being promoted to top corporate positions.

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overt discrimination

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stereotype

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glass ceiling

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bias

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pay gap

4 points

Question 8

1.

Which of the following principles of management by Henri Fayol specifies that an employee should report to only one superior?

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Line of authority

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Unity of command

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Centralization

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Esprit de corps

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Decentralization

4 points

Question 9

1.

Which of the following is an example of a rule?

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A general mandatory guideline asking all employees to leave their work machines in good order

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A statement issued by the company specifying the sales projection for the next fiscal year

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An informal code of conduct recommending that employees help each other if time permits

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A recommendation by the HR department that employees wear formal clothes during the week

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A suggestion by the technical department to save all work-related files on D drive

4 points

Question 10

1.

Mary Parker Follett’s primary criticism of Taylor’s system of scientific management was that:

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Taylor proposed that managers should involve workers in analyzing their jobs to identify better ways to perform tasks.

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Taylor did not use scientific techniques like time-and-motion studies to analyze workers’ jobs.

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scientific management did not allow workers to exercise initiative and contribute to the organization.

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scientific management advocated that workers, rather than managers, should be in control of the work process itself.

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Taylor said that managers should behave as coaches and facilitators—not as monitors and supervisors.

4 points

 

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