In its annual survey of corporate recruiters, the Graduate Management Admissions Council routinely finds that ________ tops employers’ list of complaints about potential MBA job recruits.
A) lack of communication ability
B) inability to solve problems
C) poor cognitive skills
D) unfamiliarity with new channels of sales
In terms of his career, Ryan’s communication skills ________.
A) will neither help him find a job nor help him keep it
B) won’t make any difference in his salary potential
C) will be perceived as important by his employers, but they cannot be translated into savings for his company
D) will make him a valuable employee
In which of the following situations can good business communication skills have a positive impact on your life?
A) negotiating a better deal on a car
B) driving through busy streets
C) keeping your personal valuables safe
D) calculating your monthly expenses
Which of the following is an example of unsuccessful communication?
A) ordering an item online and deciding, after it arrives, that you don’t like it
B) asking a friend for advice and then trying to apply it to your problem
C) receiving instructions on how to put something together and then assembling the item
D) making an urgent request on a colleague’s voice mail and getting no reply for a week
The active listening skills used when you listen to the spoken word are ________ when you “listen” to what people say in their writing.
B) equally useful
C) much more required
D) far less effective
Which of the following paraphrases the literal content of a given statement?
a. Are you concerned that people are turning in their reports late?
b. You sound frustrated about people waiting until the last minute to submit their status reports.
c. You are saying that you’d like us to have our status report turned in a couple of days before the date of the monthly meeting .
d. Are you concerned that there won’t be time for the supervisor to review the reports before the meeting?
Which of the following terms best represents a culture that values punctuality and efficiency?
A) High-context culture
B) Collectivist culture
C) Low-context culture
D) Monochronic culture
Which of the following is most likely to be the desired outcome of a persuasive message for a product?
The recipient will decide to purchase the product.
The recipient will be impressed by the function of the product.
The recipient will throw away their older version of the product.
The recipient will compare the product with other similar ones.
_______ is the ability to influence an audience to agree with your point of view, accept your recommendation, or grant your request
Which of the following is an example of an external source?
Memos sent to the employees of a company
Financial reports published by a company