Describe the impact of individual behavior on business outcomes.

Assignment: Employee Behavior and Job Satisfaction

Good employee engagement is key to an efficient and effective organization. Understanding job attitudes and job satisfaction is imperative to creating an organization that is productive.
The following Course Outcome is assessed in this Assignment:
MT302-1: Describe the impact of individual behavior on business outcomes.
Read the fictional scenario and respond to the checklist items in a 2–3 page paper with an additional title and references page.
Scenario  (fictional) : The following four employees have different attitudes towards their jobs and different levels of job satisfaction which impacts their behavior on the job at this beverage company. You are the HR Director who is becoming concerned regarding the behavior of some employees at work. Read the following background information on each of the four employees and address all the checklist items.
Employee #1: Marketing product manager: She experiences cognitive dissonance every time her boss tells her she should not worry about the lower end of the market as “those people don’t have much buying power” when the company’s values statement says that the company values the welfare of everyone everywhere. She is frequently late to work and her boss has given her a warning as result.
Employee #2: Chemist: He is in a highly visible job creating new products that creates a lot of stress and works 12-hour days. He is loyal but feels depressed by the constant work. He is starting to look at job openings online in his off-hours.
Employee #3: Loading dock manager: This representative works the 12am –7am shift. She does what is required but complains in the employee breakroom about the offices and work conditions when she is on break. The other employees tend to agree with her when she complains. Lately the Distribution Supervisor has noted employees’ reduced effort on the shift.
Employee #4: Quality control administrator: He is the sole Asian in the organization and feels isolated as though he is just a placeholder versus really making a recognized difference in the organization. The company promotes itself as a diverse organization, which he knows is not true. He feels as if everyone expects him to fail since not many people engage with him, including his boss, on any regular basis.
Checklist:
The four employees have different attitudes and levels of job satisfaction.
· Describe the attitudes and job satisfaction of each of the four employees.
· Categorize and explain the responses the employees have to dissatisfaction based on the Reading.
· Explain how the above attitudes and job satisfaction for each employee impacts the organization in terms of profit, employee turnover, and affecting other employee attitudes.
· Include at least 2 scholarly* citations with accompanying references regarding attitudes and job satisfaction and the impact on the organization that support your responses to the checklist item above.
· Explain what each of the managers of the four employees can do to change the employees’ attitudes for the better (referencing at least one of Mintzberg’s managerial roles to explain your response).
Submit your 2–3 page APA formatted and citation styled paper with additional title and reference pages to the Dropbox.
*Scholarly sources have been put through a peer-review by experts to ascertain that the content is original, proves any statements or claims with viable research, etc.
Select “Library” under the Academic Tools area. Then select “Limit to: Peer Reviewed” before doing your search on a topic.
Access the rubric
Discussion
Discussion Overview
As you read in your text, organizations must consider diversity because the workforce has become increasingly diverse as have the customers.
Topic: Diversity and Job Satisfaction
Scenario (fictional): Silvan Container Works is a mid-sized organization that is also global. They sell most of their containers internationally although they are based in the U.S. The company’s containers are made with natural raw materials such as clay, stone, and natural woven fibers to create containers that are safe for a multitude of personal and industrial uses. They have a customer service department call center that is located in Germany where the customer service representatives (CSRs) are quadrilingual. The CSRs’ first language is German because management required they be native born German citizens with at least 15 years customer service experience when they were hired. The CSRs are a close knit group, and share stories with each other regarding their customers between their shifts and during their scheduled breaks in the employee break room. Their biggest complaint has been their lack of control over affecting results or problem resolution for their customers on the job.
Lately there have been excessive complaints logged into the Customer Relationship Management (CRM) System to which all the managers have access. There are customer complaints that the CSRs misunderstand the customer’s concerns and that they demonstrate a lack of empathy.
· Discuss the potential problems and opportunities based on the limited information in the scenario and based on your Chapter 2 Reading concerning diversity.

 

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