claims management

Paper details

Important notes
Ensure that you have:
? Answered all parts of the question in sufficient depth
? Answered the precise question as worded ? marks will not be awarded for irrelevant material
? Correctly referenced all sources shown on the reference list in your answer
? Checked your word count to ensure it is not too low as this might indicate that you are not answering in sufficient depth
and will affect the marks allocated for components in the mark-grid. A word count that is too high may lead to lack of
? Reread your answer to ensure your description of the context is not too long as marks are only allocated for answering
the question
? Reread your answer to ensure it is logically structured and that you have added value by making sufficient conclusions
and recommendations
Assignment should be contents the following :
1- Knowledge and understanding: answer identified almost all of the points of content and clearly explained these.
2- Application and analysis: showed a deep understanding of the underlying concepts and their application.
3- Coherent structure: the answer showed a high level of coherent structure.
4- Relevant examples and/or further reading: the answer showed considerable evidence of relevant examples and/or further reading.

Assignment Questions:

Provide a brief context for an insurer, or a division of an insurer, with which you are familiar. For this insurer, or division of
an insurer:
? Explain how the following two components, as identified in the AIRMIC Guide to Best Practice: Delivering Excellence in
Insurance Claims Handling, are delivered by the insurer or division:
? Culture and philosophy
? People
? Analyse how each of these two components contribute to the delivery of quality claims management and the delivery of
fair treatment of customers in the insurer or division.
? Make recommendations, based on your analysis, to improve the delivery of quality claims management and improve the
delivery of fair treatment of customers in the insurer or division.


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