Case Study: The Finnish Bookstore

A Finnish Bookstore wanted to improve the quality of their sales force’s customer service skills. Most employees had been taught generic sales skills in a two-day immersive sales training program. The existing classroom training, which the Finnish Bookstore ran from time to time for all sales personnel, was already ten years old, so there was need to develop a new kind of training program. With major help from external vendor specialized in digital solutions, the Finnish Bookstore developed a simulation-based online program that engaged participants in solving real-world sales situations. The training comprised one day working online with a live coach and a group of peers, then the possibility to continue working alone with the online program later over the intranet. The general goal of the training was to focus on building on practical skills rather than merely on delivering information.
A simulation-based program was designed based on dialogue between a salesperson and a customer who visits the store twice. At various points in the dialogue the learner, as salesperson in the dialogue, had to select one response among a series of responses offered by the program. The virtual customer was a difficult one, prone to walk out of the shop if the salesperson did not offer a response that satisfied her. The program was divided into two customer dialogues. The first dialogue provided the sales person the chance to try their hand at approaching the customer, probing for her needs and positioning the product. The second dialogue concentrated on practicing taking orders, managing counterarguments and closing the sale.
The online program was introduced with a live coach in all individual stores in the Finnish Bookstore chain. The coach assisted participants to engage with the online simulation, evaluate their own prior experiences and construct individual understandings before defending and discussing those understandings with their colleagues. This blended approach was intended to motivate the learners to initiate and continue the discussion with their colleagues during and after the one-day session.
Guide question and assumptions

  1. What do you think of the above training program at the Finnish Bookstore?
  2. Assume that this is the first time that the Finnish Bookstore has decided to assess development needs of the Finnish Bookstore staff.
  3. Further, assume that following the assessment, the Finnish Bookstore decides to launch a major training and development initiative to boost a variety of people and leadership skills.
  4. Assume also that the Finnish Bookstore decides to evaluate these training and development initiatives.

 

 

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Costa Rica Country Report

. A brief history of the country, particularly events/people relevant to the question and arguments.
2. A review of major political and economic events in the country, around the period that you are focusing on and that are relevant to the topic.
3. Implications of your question to the current situation of the country.
4. Conclusions: your opinion on the issue you focused on. Do you agree with the course of events? Do you think there should have been a different outcome? Do you think external actors could have influenced matters?

 

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Term Paper: United States Macroeconomic equilibrium in the short- and long-run

Term Paper: United States Macroeconomic equilibrium in the short- and long-run

 

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Managing Multinational Enterprises

This paper analyzes the challenges faced by multinational enterprises and the directors managing those firms. It also gives some suggestions on how managers and human resource departments can deal with some of these problems. Through the literature analyzed, it is clear that MNEs have to deal with economical, political, cultural and social issues when establishing multinational firms. Although managing multinational enterprises have proved challenging at all levels, those managers who will take advantage of the emerging technologies and strategies will have a brighter future. The truth is that globalization and internalization has become part of the 21st century and the future. There is a great need for firms and managers to consider going global in order to take advantage of the many opportunities available. However, effective strategies are the key to success in such ventures.

 

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Theory Useful in Family Nursing Presentation: Stress family theory

Critique and Analysis of a Theory Useful in Family Nursing Presentation
Research and analyze a mutually chosen theory useful in family nursing. It can be a nursing theory or another theory used in family nursing such as a stress family theory.
• Identify the theory or framework with the history and author of the theory.
• Describe major concepts from the theory or framework.
Discuss the theory’s assumptions about family and nursing.
• Discuss your rationale for selection of the theory or framework:
o Support for theory or framework from the literature with evidence of use in family nursing
Describe how it can be used to guide the nursing process
Describe the process of family assessment using the theoretical model
• Critique the framework for:
o Applicability, feasibility, and use in advanced practice nursing
o Applicability to culturally diverse families
o Potential to generate a research base for advanced practice nursing
Discuss at least two strengths and two weaknesses of the theory for use in family nursing practice
 

 

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“Globalisation has come at a high price for some nations.” Discuss

“Globalisation has come at a high price for some nations.” Discuss

 

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Escalating fee rates at Otago University

The objectives of the current report were to evaluate the controversial increment of student fees at the Otagio. Towards this, the report examines various contributing factors surrounding the fees increments. The report contends that the university’s resolution to have fees increase is not justifiable based on the several exorbitant projects the university plans to embark on. Based on these findings we recommend that a culture that embraces pluralism and dialogue is a present palatable approach to redressing the conflicts arising from rising school fees.

 

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Organizational Behavior: Merger between US Airways Group Inc. and AMR Corporation

Mergers have been a contemporary occurrence within the United States industrial sectors. The US Airways Group Inc. is not an exception whereby the institution is awaiting prospect merger with AMR Corporation. The merger is endeavored at lifting US Airways revenue via fixing a weak domestic route system that is apparent within the organization. However, the merger is raising major controversies since AMR has been incapable of sustaining majority of its hub airports owing to loss of several corporate travelers. This is due to paring of its flight network. Whilst some argue that this deficiency can be offset via blending AMR with No. 5 US Airways, some approve the merger asserting that the merger would hold approximately twenty percent domestic market share.

 

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Intersectionality: For this paper, I would like you to draw on the theories of race, gender, sexuality and intersectionality to analyze the social construction of identities in the contemporary US.

Intersectionality: For this paper, I would like you to draw on the theories of race, gender, sexuality and intersectionality to analyze the social construction of identities in the contemporary US. You will need to choose a case study which highlights the intersection of the social construction of different identities. You may use as many theories/theorists as are relevant to your topic. Examples of possible cases might be: the case of Trayvon Martin, whose race and masculinity has become the topic of widespread social critique; the case of Caster Semenya, the South African runner whose eligibility to participate in the 2009 World Championship was called into question on the basis of ambiguous sexual categorization (but whose racial identity was also discussed in the debate); the debate about whether or not the University of California should ask students their sexual orientation as a basis for affirmative action, etc. In each of these cases, the social construction of gender, sex, sexuality, race or ethnicity (and their interrelationship) is being made explicit. You may choose one of these cases, or find another example from popular culture, which would allow you to explore the complexities of the theories covered this section.

 

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Post-Structuralism: The overall point of this paper is to review the theories of Pierre Bourdieu and Michel Foucault and to show me how they represent a post-structuralist theoretical tradition

Post-Structuralism: The overall point of this paper is to review the theories of Pierre Bourdieu and Michel Foucault and to show me how they represent a post-structuralist theoretical tradition. In order to make this argument, I would like you to choose a contemporary social institution which yields a lot of power in the US (the legal system, the prison system, the economic system, the educational system, etc). Analyze this institution (in its contemporary form) from the perspective of both Foucault and Bourdieu. What does comparing them reveal about the theories they proposed? How do Foucault and Bourdieu’s theories differ? How are they similar? Which aspects of post-structuralism does each theorist highlight? What are their strengths and weaknesses as post-structuralists (i.e. what tenets of post-structuralism do they succeed in showing and which don’t they)? Which theorist do you think is more appropriate for this analysis and why?

 

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