_____ encourage employees to behave in a socially responsible manner.

Question 11

1.

Which of the following practices was advocated by Mary Parker Follett?

[removed]

Workers should not be allowed to participate in the work development process.

[removed]

Authority should go with hierarchical positions rather than knowledge.

[removed]

Managers should behave as monitors and supervisors.

[removed]

Workers should be allowed to exercise initiative in their everyday work lives.

[removed]

Members of each department should stick to their own department; cross-functioning should be discouraged.

4 points

Question 12

1.

_____ encourage employees to behave in a socially responsible manner.

[removed]

Stakeholder claims

[removed]

Conflicting interpersonal relations

[removed]

Tougher selection processes

[removed]

Ethical organizational cultures

[removed]

High compensation benefits

4 points

Question 13

1.

Unethical behavior:

[removed]

reduces a company’s inefficiency.

[removed]

decreases a company’s ineffectiveness.

[removed]

reduces a company’s performance.

[removed]

increases the national standard of living.

[removed]

increases national well-being and prosperity.

4 points

Question 14

1.

_____ are frequently in the position of having to juggle the interests of different stakeholders, including themselves.

[removed]

Stockholders

[removed]

Customers

[removed]

Contractors

[removed]

Managers

[removed]

Suppliers

4 points

Question 15

1.

_____ companies are often at the forefront of campaigns for causes such as a pollution-free environment; recycling and conservation of resources; the minimization or elimination of the use of animals in drug and cosmetics testing; and the reduction of crime, illiteracy, and poverty.

[removed]

Accommodative

[removed]

Defensive

[removed]

Reactive

[removed]

Proactive

[removed]

Obstructionist

4 points

Question 16

1.

Middle managers are responsible for:

[removed]

the daily supervision of the nonmanagerial employees.

[removed]

fine-tuning and developing the skills of top managers.

[removed]

the establishment of the organization’s goals and visions.

[removed]

finding the best way to use resources to achieve organizational goals.

[removed]

the creation of the top-management team.

4 points

Question 17

1.

Supervisors are also referred to as _____.

[removed]

first-line managers

[removed]

middle managers

[removed]

top managers

[removed]

interim managers

[removed]

executive managers

4 points

Question 18

1.

The four building blocks of _____ are superior efficiency; quality; speed, flexibility, and innovation; and responsiveness to customers.

[removed]

empowerment

[removed]

competitive advantage

[removed]

diversification

[removed]

stratification

[removed]

managerial control

4 points

Question 19

1.

In an interview with a television channel, the Public Relations manager of KP Oil explained what his company intended to do to tackle the threat to marine life caused by an oil spill in the Pacific Ocean. The oil spill was caused by a tanker ship accident carrying crude oil for the company. According to Mintzberg, the PR manager of KP Oil is playing the role of a _____.

[removed]

liaison

[removed]

figurehead

[removed]

leader

[removed]

disseminator

[removed]

spokesperson

4 points

Question 20

1.

_____ are outcomes of changes in the skills and equipment managers use to design, produce, or distribute goods and services.

[removed]

Cultural forces

[removed]

Political forces

[removed]

Demographic forces

[removed]

Technological forces

[removed]

Sociocultural forces

4 points

Question 21

1.

_____ are norms that are considered to be of central importance to the functioning of society and to social life, the violation of which brings serious retribution.

[removed]

Mores

[removed]

Folkways

[removed]

Values

[removed]

Ceremonies

[removed]

Superstitions

4 points

Question 22

1.

The more difficult it is to enter the task environment:

[removed]

the easier it is to keep prices high.

[removed]

the lower is the barrier to entry.

[removed]

the harder it is to obtain customers.

[removed]

the more competitors an organization faces.

[removed]

the less expensive it is to enter the industry.

4 points

Question 23

1.

Which of the following is an assumption made by the classical model?

[removed]

There is no optimum decision.

[removed]

There is more than one alternative.

[removed]

There is only one alternative.

[removed]

Managers have access to all the information they need.

[removed]

Managers are not capable of making the right decisions.

4 points

Question 24

1.

_____ results from the tendency to generalize inappropriately from a small sample or from a single vivid event or episode.

[removed]

Prior hypothesis

[removed]

Dialectical inquiry

[removed]

Escalating commitment

[removed]

Representativeness bias

[removed]

The illusion of control

4 points

Question 25

1.

_____ is the decision-making method in which group members write down ideas and solutions, read their suggestions to the whole group, and discuss and then rank the alternatives.

[removed]

Delphi technique

[removed]

Dialectical inquiry

[removed]

Brainstorming

[removed]

Nominal group technique

[removed]

Devil’s advocacy

 

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